Description
CURRICULUM VITAE
Alberto Castellano
Código 891254 | 16.01.2020
Ave. Tirandentes con Presidentes Gonzalez, Residencias NACO II Apto *B, Santo Domingo
Santo Domingo
República Dominicana
[T] 8097841510
[M] 8297969770
Cédula 881-6821586-7,
Datos generales
Nivel académico : Grado, Postgrado, Máster
Titulación obtenida : Ingeniero de Sistemas, Ingeniero
Industrial,Master en administración de empresas
MBA
Area profesional : Informática, Sistemas, Internet + otras áreas
Experiencia : 10 ó más años de experiencia
Situación laboral : Con empleo
Formación académica
More than 15 years of experience as a Senior Executive manager in strategies, management and administration
of information technologies (IT) services. I am accomplished and results oriented senior business technology
leader with expert proficiency in IT strategy, IT Support services and operations management to lead ongoing
strategy, design, and implementation of enterprise infrastructure services including Cloud computing and
virtualization, Telecommunication services and Data Base design and management
Last 15 years directly involved with multiple SAP implementations projects, mainly focused on SAP supply chain
management modules, including integration between modules SD LE-TRA, MM, WM, PP, FICO, versions ECC
6.0. SAP S4 HANA 1809
Certified experience in IT Project Management, application of frameworks and good technological practice such
as: ITIL, ISO 27001, business architecture, COBIT, SOA, BPM, experience in software development models and
processes, administration frameworks for technological services, information security administration and
technological infrastructure.
EDUCATION
Washington, USA. Graduated in Computer Engineering at the University of Washington “Institute of
Technology”, Tacoma, Washington, USA. Master of Business Administration and Management (MBA), SEU
University, San Pablo, Spain (2006), Technology Services Management, Universidad Technological del Centro
(UNITEC), (2011), Microsoft Certified System Engineer, Lourtec / University of Carabobo (2009), ITIL Certified
Professional, Certified Six Sigma Green Belt, Certified Project Manager Professional (PMP), SAP Certified SD /
MM-WM / PP Senior Consultant.
Especialties
IT Strategy
IT Support Services (Incident Management)
IT Operations Management
Service Desk Management
Lan/Wan Technology.
Microsoft Windows Server.
SAP ECC & SAP S/4 HANA
+10 years of experience working in areas of information technology operations
+10 years of experience in preparation and placement of services and applications in production environments.
+10 years of experience in Microsoft messaging platforms.
+10 years of experience applying, maintaining and developing infrastructure policies and procedures.
Installation and Configuration Windows Servers (Active Directory, DNS, DHCP, IIS
Databases: ORACLE & SQL Server and Installation and configuration.
Administration of IP Centrals (Nortel, Mitel, Asterisk)
Firewall installation and administration (Watchguard, Juniper, Fortinet, Cisco, etc.)
Installation and administration of virtualized environments (Hyper-V, VMware, CITRIX
+10 Cloud computing and virtualization, Telecommunication services and Data Base design and management
+10 ITIL, COBIT, SOA, PMP.
Automation and Process Intelligence BPM
Six Sigma
IT Business Best Practices
SAP
Customer Service.
MRP
Process Improvement
Intelligence BPM
Six Sigma
Lean Manufacturing
Root/Cause Analysis
Team Building and Leadership
S&OP
B2B B2C
CRM
Customer Service.
Coaching
Profesional Trainer.
CAREER HIGHLIGHTS.
•Strategic Planning and tactical execution of corporate plans and objectives.
•Experience in remote/matrix management.
•Strong knowledge and understanding of IT technology areas (within projects and operations).
•Experience in developing a pragmatic framework for managing the performance of IT services, including the
development of management indicators, service level agreements and metrics.
•Strong business skills to evaluate investment opportunities and ensure that their value is maximized for the
business.
•Extensive experience managing systems implementation projects, from start to finish, identification of critical
routes and dependencies, planning delivery times for the planned project portfolio, milestone tracking and project
deliverables
•Business Continuity and Disaster Recovery plans.
•+10 years of experience in the strategic design of IT solutions, services and infrastructure in a global
environment.
•+10 years in charge of end to end, full life cycle. implementations of SAP Projects on global/multi-country roll out
programmes, including Project plan, Project scope, Project Management, Change Management, stabilization
and post go-live support
•+10 years relevant management experience in global technology services organizations.
• +10 years of relevant experience in infrastructure services management in global organizations.
•+10 years as SAP SCM Trainer.
•+10 years in SAP SD (Order to Cash) working/configuration experience.
•+10 years in SAP PP (Production Planning.) (Planning & Scheduling (MPS).
•+10 years in the MM module (Material Management) giving support and providing improvement solutions in
Master Data, Basic Functions, New Classes of Documents, Packaging Standards, dedicated especially to: MM
PUR, MM-IM, MM-IV, and MM-MRP.
•+ 10 years in the WM module (Warehouse Management) giving support and providing improvement solutions in
Master Data, Basic Functions,
•+10 years of experience in the strategic design of IT solutions, services and infrastructure in a global
environment.
•+10 Data Center Consolidation and Management
Experiencia profesional
PROFESSIONAL EXPERIENCE
Grupo Rica January 2017 – Now
Rica is a corporate group with over 50 years of experience operating in the food industry sector of the
Dominican, Caribbean, USA, European and Asian Markets. We strive to maintain our leadership in productivity
and service while adhering to strict specifications and guaranteeing fresh top-quality products.
IT Project Manager
Responsible for estimating project costs and their financial viability, ensuring compliance with planned monthly
income, controlling the execution of schedule activities, measuring actual progress versus planned progress and
planning corrective
• Participate in the definition of the scope of the projects.
• Create the Project Plan, get approval from stakeholders and execute it
• Participation in the design of the Business Blue Print of the project (BBP)
• Define the profiles, roles and responsibilities of required resources.
• Define metrics and acceptance criteria for project deliverables.
• Manage changes in scope according to the respective procedure.
• Ensure business processes are properly documented and user needs are clearly set out and documented.
• Liaise effectively with business process owners and organize workshops and communication
• Prepare Steering Committee documentation and note all action points
• Organize project team meetings and record issues and action points
• Ensure accurate and complete files are maintained for projects and appropriate close-out documents are
distributed in a timely manner in accordance with corporate and customer standards.
• Leverage business and technical expertise to address technology architecture, blueprinting, data analysis,
business modeling,
• technical design, application development integration, and enablement.
• Configure and test the SAP system to meet the business requirements
BRUGAL & CO August 2015 – January
2017
Brugal is the market-leading rum in the Dominican Republic and is now a familiar sight in bars up and down the
UK after being taken on by a major drink producer & distributor (Edrington), Edrington makes some of the world’s
best-loved Scotch Whiskies. The Macallan is our central focus, supported by Highland Park and The Glenrothes
in the fast-growing Single Malt category and Naked in the Blended Malt category.
IT & SAP Service Delivery Manager
Propose final IT/Technology Integration set-up including (Equipment, IT Systems, Electrical Instrumentation and
Control and IT Infrastructure) on the basis of Edrington’s Global IT and Equipment standards & Local
requirements in conjunction with functional departments (like Operations and Finance) and the Project.
Project Rollup for implementation of the SAP version ECC 6.1 EHP 7 SUPPORT PACKAGE STACK 07,
ORACLE 12.1., Modules involved: MM, SD, PP / APO, QM, WM, My roll went from the conception of the SD
MM-WM-PP BBP (Business Blue Print), Implementation, translator of the KT sessions (Knowledge Transfer),
training of users, documentation, UAT (User Acceptance Testing), and Go-live.
Piloted product supply chain innovations (SAP & Process Implementation) designed to boost efficiency and
productivity, including conceptualizing and recommending improved supply and sourcing approaches and
introducing process enhancements. Helped developed strategies to handle and overcome potential process
disruptions including variations in demand, product recalls, transport planning and plant operations downtime.
Headed sales and operations planning (S&OP) training meetings covering 3 production facilities. Supervised
3PL-local supplier project implementation for transition strategy. Traveled locally in Dominican Republic to lead
various training for process improvement initiatives.
• Implemented Kaizen, Lean Manufacturing & Business Process Management.
• Plan delivery deadlines for the planned project portfolio.
• Monitoring milestones and project deliverables.
• Provide input to the development of local IT strategy, policy, and standards for infrastructure, platforms, and IT
applications development.
• Manage the cascading of IT strategy and IT/Technology Integration framework, standards for the Brugal,
compliance with regulatory local law and company policies stipulated in various regulations, guides and manuals.
• Manage the implementation of the strategic initiatives.
• Administration of ITIL framework, VMWare (VDI), Exchange 2010 Microsoft Power BI, MSI – Microsoft Installer,
VMware, ITIL – IT Infrastructure Library, Microsoft Exchange Server.
• Management solutions for the provision of IT services.
• Budget management and cost containment.
• Manage systems implementation projects, from beginning to end, the identification of critical routes and
dependencies.
• Plan delivery deadlines for the planned project portfolio.
• Monitoring milestones and project deliverables.
• Business system implementation (TOS, GOS, ERP…)
General de Alimentos NISA (Genica) August 2010-August
2015
General of Foods Nisa C.A. Genica is a national company, founded on February 3, 1993, having more than 23
years at the service of Venezuelans. The company was born as a food distribution company and since then it
has been growing and evolving.
Since 2004, new production lines have been incorporated, plants and distribution centers. They have also been
updated technologically, existing plants and production capacities have been increased; in order to be prepared
for the new opportunities offered by the national and international markets.
Corporate IT Manager
• Craft the corporate information systems strategy so that it was truly consistent with the business’ strategy and
objectives; making the IT systems and solutions scalable and adaptable to the demands of the business
• Recruit and develop a strong IT team that is able to support the business during extensive growth; including
developing a vision and structure, coaching associates to improve performance and coordinating activities to
improve the overall effectiveness of the team (ex. communications, skills development, ways of working, projects)
• Develop a comprehensive diagnosis of platforms and technological systems to establish strategy and tactics for
the renewal and updating of infrastructure, packages, operating systems, databases and information systems
• Deliver short and long-term roadmaps of innovative service delivery and implementation in the region
• Manage a project to reengineer all processes of the supply chain; including manufacturing, production planning,
material management, sales and distribution, finance and CO to integrate, optimize and align them with the new
corporate strategic plan and creating a new corporate process map.
• Coordinate a project to automate the new process map and blue print using new SAP as ERP; increasing
financing income for services or products and shortening product delivery from 45 days to 10 days
• Manage the renewal of the entire technological park which includes data centers, networking, switches, security,
firewall backup and protective data, desktop virtualization, servers and storage
• Build out all infrastructure services; manage and install Point-to-Point (P2P) Multi-Protocol Label Switching
(MPLS) network which provides high-speed connectivity to production data center
• Design and set-up two Data Centers with automatic replication between them to support the BCP and the
recovery plan disaster servers using VMware
• Implement key performance indicator (KPI)
SIKA AG LATAM March
2007 – August 2010
Sika’s product lines feature high-quality concrete admixtures, specialty mortars, sealants and adhesives,
damping and reinforcing materials, structural strengthening systems, industrial flooring as well as roofing and
waterproofing systems. Worldwide local presence in 74 countries and some 13.500 employees link custormers
directly to Sika and guarantee the success of all partners. Sika generates annual sales of CHF 4.4 billion.
Regional IT Manager (LATAM)
• Provide input to the development of local IT strategy, policy, and standards for infrastructure, platforms, and IT
applications development.
• Lead and manage the IT Manager teams in each country and local IT managers throughout the region in order
to align the technology to SIKA’s vision, mission and strategies in Latin America.
• Management solutions for the provision of IT services.
• Budget management and cost containment.
• Manage systems implementation projects, from beginning to end, the identification of critical routes and
dependencies.
• Plan delivery deadlines for the planned project portfolio.
• Monitoring milestones and project deliverables.
• Business system implementation (CRM , ERP…)
• Manage the cascading of IT strategy and IT/Technology Integration framework, standards for the SIKA,
compliance with regulatory local law and company policies stipulated in various regulations, guides and manuals.
• Manage the implementation of the strategic initiatives.
• Provides support at meetings, enter or updates configuration tracking information in appropriate databases,
develop board agendas, notify board attendees of meetings, enter board related data in appropriate databases;
install, maintains and troubleshoot problems related to Configuration Control Board action items/issues.
• Be responsible for the definition and implementation of an IT business strategy, working closely with the rest of
the BU’s units, to understand their requirements and to develop a program of technological initiatives for improve
SIKA’s performance and strengthen its strategic capacity in the region.
• Role is responsible for delivering IT results against defined objectives, and constant monitoring of all key
performance indicators, including the overall effectiveness of the resources available to meet the company’s
growth program.
• Implementation of strategies, standards, policies and objectives at national and regional level.
• Direct the strategy of contracting and negotiation with local and international suppliers.
• Planning of corporate and regional technology projects.
• Reengineering of administrative, financial, logistic and production processes.
• Implementation of management indicators.
• Participate in the process of analyzing the demand for IT services to fully identify the needs of the region, and to
include it in the global agenda.
• Ensure that the infrastructure and IT support model is appropriate for the purpose of a community of technically
advanced and geographically dispersed users with a need for effective and scalable collaboration solutions.
• Implementation of strategies, norms, policies and objectives in the region.
• Manage the strategy of contracting and negotiation with local and international suppliers.
• Planning of IT projects for the region.
• Annual budget management of US $ 10 MM.
EDS & HP Company. (General Motors Latín América). March 2003 – March
2007
HP, the world’s biggest technology, simplifies the technology experience for consumers and businesses
with a portfolio that spans printing, personal computing, software, services and IT infrastructure.
GM’s activities in South America are divided into three new subsidiaries. Colombia, together with Ecuador and
Venezuela, make up GM Andina.
Regional IT Service Delivery Manager (LATAM)
Build and execute project plans with the Business and partners for the delivery of target it services and
architecture taking a program leadership role accountable for all IT aspects of solution delivery across multiple
projects in multiple countries simultaneously.
• Design the work plan and implementation methodology to each project according to requirements.
• Establish, monitor and take action to improve the management indicators, such as time, quality and quantity of
resources, costs and profit margins of the project.
• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Design, develop, implement and coordinate systems, policies and procedures.
• Audit systems and assess their outcomes.
• Infrastructure Management:
• Create and keep IT policies current, including backup and data recovery policies.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Preserve assets, information security and control structures.
• Ensure compliance with project management methodology. Evaluate the best strategic alternative solutions.
Provide technical support, providing recommendations according to the requirements posed.
• Ensure the implementation of the systems development methodology selected for each of the projects within its
portfolio.
• Implementation of the strategies, standards, policies and objectives at the national and regional levels.
• Aid in program-wide configuration management strategy and execution plan. Develop and maintain program
configuration management plan detailing processes and procedures for managing the program’s diverse
configuration items including complex hardware, software, and documentation.
• Manages and tracks changes to project baselines, as well as regularly track project and master schedule and
control gate progress.
• Supports project teams in defining, documenting, and changing and baseline project configuration items.
• Processes requests for changes, operation change requests. Assist in changes to the CM process, responsible
for establishing and maintaining both new and existing schedules.
• Improves and develops the process, working methods and tools.
• Provides support to the Configuration Management Board, including scheduling meetings, developing agenda,
assisting project managers who are on the agenda and assisting the Chair to run the meetings.
Daimler-Chrysler LLC (LATAM) April 1997 – March 2007
Regional IT Service Delivery Manager (LATAM)
• Implementation of the strategies, standards, policies and objectives at the national and regional levels.
• Aid in program-wide configuration management strategy and execution plan. Develop and maintain program
configuration management plan detailing processes and procedures for managing the program’s diverse
configuration items including complex hardware, software, and documentation.
• Manages and tracks changes to project baselines, as well as regularly track project and master schedule and
control gate progress.
• Supports project teams in defining, documenting, and changing and baseline project configuration items.
• Processes requests for changes, operation change requests. Assist in changes to the CM process, responsible
for establishing and maintaining both new and existing schedules.
• Improves and develops the process, working methods and tools.
• Provides support to the Configuration Management Board, including scheduling meetings, developing agenda,
assisting project managers who are on the agenda and assisting the Chair to run the meetings.
• Manage, design and implement strategies, planning, management, project management, integration,
consolidation, installation and migration of various platforms and ERP systems, such as SAP, Oracle, etc.,
including daily operations, launch of global projects, New initiatives and relationship management Daimler
Chrysler Account
• Projects: My responsibilities as manager of these projects include;
• The planning, organization, execution, control and monitoring of each activity within each phase of each project
• Project PL2000 – Implementation of SAP R / 3: Project Manager
• Functional leader in the project for the implementation of SAP ERP.
• Participation in all phases of the project based on the ASAP methodology (Planning, Business Blue Print,
Completion, Final Preparation, Go Live and Support), using tools such as Solution Manager and SAP
Productivity Pack, performing the activities and generating the corresponding products. The project consisted of
the implementation of SAP R / 3, including Material Management (MM), CRM, Sales and Distribution (SD),
Production Planning (PP), Plant Maintenance (PM) and Quality Management (QM). The data were extracted
from a J.D.Edwards environment and converted to the SAP R / 3.
Informática
ÁREAS DE EXPERTICIA
PERFIL DE COMPETENCIAS TECNICAS:
•+10 años de experiencia relevante en Gerencia de Proyectos en organizaciones globales, bajo la metodología
PMI.
•+10 años de experiencia relevante como Gerente para el desarrollo de proyectos de implementación de SAP de
ciclo completo, bajo la metodología ASAP, incluyendo desarrollo de negocio, estimaciones del proyecto,
determinación de requerimientos, análisis de brechas, reingeniería de procesos de negocio, configuración,
Testigo, entrenamiento, Go-live y soporte post implementación.
•+ 10 años a cargo de la implementación de metodologías de mejoramiento continua (Lean, Sixsigma, Lean
Management, Kaizen, TPM, BPM etc.
• + 10 años a cargo de la implementación de proyectos de mejora continua aplicados a los procesos de la cadena
de suministros.
•+ 10 años de experiencia en la implementación de proyectos para la diseño, revisión, análisis y reingeniería de
procesos existentes a fin de optimizar los mismos en función de la satisfacción del cliente y la reducción de costos
operativos, elaboración de flujos y manuales de procesos, organización y gobierno, despliegue de recursos, gestión
de políticas, evaluación de prioridades de requisitos y estandarización de herramientas en grupos de proyectos,
para usuarios, análisis y diseño de nuevas estructuras organizativas que se adecuen a las necesidades de la
organización, aplicando métodos, técnicas y herramientas para descubrir, analizar, rediseñar, ejecutar y
monitorear procesos de misión crítica y no crítica de negocio.
Cursos y seminarios
Professional Training:
•Consultor SAP Senior Certificado en módulos MM-WM-SD -PP.
•BPM Certified Professional
Cloud computing and virtualization, Telecommunication services and Data Base design and management
Idiomas
– Nivel de Inglés : dominio del idioma (nativo ó 2do. idioma).
– Bilingue Ingles / Espanol
Transporte
Licencia y vehículo propio
Clasificación ISCO (OIT)
Grupo 1 – Personal de dirección y alta gerencia.
Personalidad
ENTJ
Cualidades: Francos